Online Insurance Education
for New Employees
Learn the basics without leaving the office
How does it work?
Using a "virtual classroom," you will log on to the course via computer each week to get the training you need. No travel, no interruption to daily agency activity and no time out of the office.
You can connect with other rookies and bounce questions off the facilitator, just like you would in an in-person class setting.
What will I do?
You'll spend no more than three hours per week working on the course. During these hours, you'll:
- Read a chapter or an e-lecture
- Perform at least one activity a week, using the agency as a "learning lab"
- Post your observations about the activity
- Participate in a weekly discussion question
- Take occasional quizzes and a final exam
Topics
| New Employee Orientation for Agency Personnel |
If you have less than 12 months experience and do not have your insurance license, this course is for you. You will build a foundation of insurance knowledge, explore the "big picture" of insurance (including terms and key concepts), discover how the agency delivers service to customers and learn the importance of errors and omissions prevention techniques.
- Seven weeks
- $245 member/$280 non-member
- Includes textbook
| Delivering Quality Service to the Customer and Employer |
Attend this course to learn how to develop relationships through active listening, take ownership of customers' problems, speak positively in negative situations, help confused or irate customers, and clarify expectations. You'll also learn to minimize errors and omissions risk through proper documentation and consistently follow standard agency procedures.
- 0-12 months experience
- Six weeks
- $245 member/$280 non-member
- Includes textbook
| Personal Lines Coverage Basics |
Over this six-week course, you'll study introduction to property and liability insurance, dwelling insurance, homeowners insurance, personal auto insurance and miscellaneous personal insurance.
- 3-9 months experience
- $265 member/$300 non-member
- Includes textbook which can be used for Personal Lines and Commercial Lines
| Commercial Lines Coverage Basics |
Over this eight-week course, you'll study the commercial package policy, business owners policy, commercial property insurance, ocean and inland marine insurance, commercial general liability insurance, commercial auto insurance, commercial crime insurance, workers' compensation and miscellaneous commercial insurance.
- 3-12 months experience
- $265 member/$300 non-member
- Includes textbook which can be used for Personal Lines and Commercial Lines