Fundamental Insurance Education for New Employees
Learn the basics without leaving the office
How do these classes work?
MERG courses follow a tried and true method of distance learning called Computer Mediated Distance Learning (CMDL).
These online courses offer the same benefits as traditional classes, including top-notch reading material, relevant discussion, exams and class camaraderie. The classroom interaction takes place over an easy-to-use computer network. Courses are usually six-to-eight weeks long, with a week-long introductory session for first-time users to become familiar with the online program. More than one course may be taken at the same time.
MERG classes offer unmatched schedule flexibility.
There is no set class time you must attend. You have the freedom to complete course work when your busy schedule allows, as long as you keep up with weekly goals and allow for approximately three hours of coursework per week. This includes reading (either from a text book or online), homework, online discussion and quizzes/exams. Discussions take place through use of an online bulletin board, and homework is submitted online. Your instructor will post due dates and deadlines.
How will I know how I'm doing?
Once a week, your instructor will post a "supervisor" report in your classroom, listing everyone by login ID. The report shows exactly how you did during the previous week. This report is posted on MERG's website for your supervisor to download anytime.
MERG courses are instructor-led and highly interactive. As with any class, you will take away from the course what you put into it. Your success in the course is dependent on your active and timely discussion, participation and completion of all homework.
Contact PIA's Education Team at (800) 555-1742 for more information.
Topics
New Employee Orientation for Agency Personnel
Week 1: How We All Benefit from Insurance
Week 2: General Concepts of Insurance
Week 3: An Overview of the Insurance Industry
Week 4: The People Behind the Promise
Week 5: The Insurance Contract
Week 6: Personal Lines Insurance Policies
Week 7: Commercial Lines Insurance Policies
- 0-6 months experience
- $235 member/$270 non-member
- Includes textbook
Delivering Quality Service to the Customer and Employer
Week 1: What is Quality Customer Service?
Week 2: Professional Customer Communication
Week 3: Commitment to the Customer Relationship
Week 4: Exceeding the Expectations of Your Internal Customers
Week 5: Overview of E&O Prevention
Week 6: Agency's Standard Operating Procedures
- 0-12 months experience
- $235 member/$270 non-member
- Includes textbook
Personal Lines Coverage Basics
Week 1: Introduction to Property Insurance
Week 2: Introduction to Liability Insurance
Week 3: Dwelling Insurance
Week 4: Homeowners Insurance
Week 5: Personal Auto Insurance
Week 6: Miscellaneous Personal Insurance
- 3-9 months experience
- $255 member/$290 non-member
- Includes textbook which can be used for Personal Lines and Commercial Lines
Commercial Lines Coverage Basics
Week 1: The Commercial Package Policy & the Business Owners Policy
Week 2: Commercial Property Insurance
Week 3: Ocean & Inland Marine Insurance
Week 4: Commercial General Liability Insurance
Week 5: Commercial Auto Insurance
Week 6: Commercial Crime Insurance
Week 7: Workers' Compensation
Week 8: Miscellaneous Commercial Insurance
- 3-12 months experience
- $255 member/$290 non-member
- Includes textbook which can be used for Personal Lines and Commercial Lines