Take the next step in your career

Earn your Certified Insurance Service Representative (CISR) Designation 

Earning the highly-respected CISR certification shows dedication to your career and your clients.

This outstanding intermediate-level program is geared to CSRs, company representatives, new producers and other agency staff. The course content is current, practical information, which can be readily applied in daily use. You will also learn about cross-selling techniques to increase your agency's bottom line.

To earn your CISR certification, you must successfully complete and pass exams for five of the nine CISR modules within three calendar years after passing the first exam.

2017 CISR Schedule

Outstanding CSR of the Year® Award
This prestigious award, from the National Alliance, is one of the greatest professional honors a customer service representative (CSR) can receive. It recognizes individuals who provide the highest standards in customer service excellence. Learn more.

The Outstanding CSR of the Year® Award is open to all CSRs with primary duties in the customer service arena regardless of affiliation or designation. You can even nominate yourself!

Nominate someone today


Earn Your Designation
Complete and pass exams for five of these nine modules within three calendar years of passing the first exam to earn your CISR designation (may be taken in any order):


Want to learn more outside the classroom?

Check out CISR online courses.

Check out the National Alliance online bookstore.



Attendance of CISR seminars may make you eligible for credit on your agency's E&O policy. For more information, contact OIA at (800) 555-1742.


Need a form to register?

Download a 2017 registration form.

Contact OIA's Professional Development Team for more information.