PIA's Insurance Company Satisfaction Survey is making a difference throughout the industry

The 2011 Insurance Company Satisfaction Survey had a 57 percent member response rate! Carriers are paying attention, and your input helps keep the survey results credible. PIA's survey helps make sure your voice is heard by carriers' senior management, so they know how their decisions affect agency profitability and productivity.

PIA members can download the overall results* of the 2011 Insurance Company Satisfaction Survey or view parts of the survey below. You can also choose a company below to view their results for the past three years in comparison to the industry average.

 Overall Results • Foreword • Executive Summary

 All Respondents Grid • Number of Responses by Type of Respondent • Number of Responses by Number of Employees in Agency

Comparison Graphs:

 Personal Auto Competitiveness  Underwriting -
 Commercial Lines		  Billing System 
 Homeowners Competitiveness  Marketing Support  Personal Lines Ease of Doing
 Business
 Commercial Lines
 Competitiveness		  Claims Handling  Commercial Lines Ease of Doing
 Business
 Commission/Compensation  Company
 Management		  Personal Lines Turnaround Time
 Underwriting - Personal Lines  Company Web Site  Commercial Lines Turnaround Time

Mean Overall Ratings


Carrier Individual Results:

AAA Insurance-Mich. Auto Club Grp. Hastings Mutual Insurance Company
American Commerce Insurance Co. (ACIC) Merchants Insurance Group
Auto-Owners Insurance Company The Motorists Insurance Group
Buckeye State Mutual Insurance Company Ohio Casualty Group
Celina Insurance Group Ohio Mutual Insurance Group
Central Mutual Insurance Company Pekin Insurance Company
Chubb Insurance Progressive Insurance Company
Cincinnati Insurance Companies Safeco Insurance
Donegal Insurance Group State Auto Insurance Companies
Encompass Insurance Company Travelers Insurance Cos.
Erie Insurance Group Wayne Mutual Insurance Company
Frankenmuth Mutual Insurance Company West Bend/NSI
German Mutual Insurance Company Western Reserve Group
Grange Insurance Companies Westfield Companies
Hartford Insurance Cos.


*You need a username and password to access the results. For assistance, please contact PIA's Resource Center at (800) 555-1742.

Thank you to all the agencies who completed the 2011 survey! You've helped make a difference for your agency.
 

 

Archives*


*You must have a username and password to access most of the results.

You do not need a password to view:

For assistance, please contact PIA's Resource Center at (800) 555-1742.